Shipping Policy

Free Shipping Across the US

At DreamSphere, we're dedicated to providing you with a seamless shopping experience. That's why we offer complimentary shipping on all our products within the United States. No minimum purchase required, no hidden fees – just free, reliable delivery to your doorstep.

Shipping Timeframe

Once you place your order, you can expect your DreamSphere mattress or product to be shipped out and delivered to your doorstep within 2 to 6 business days. We work diligently with our logistics partners to ensure timely deliveries.

Please note that during peak seasons or unforeseen circumstances, there might be slight delays. We appreciate your understanding and will keep you informed of any changes to your expected delivery date.

Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email confirmation with tracking information once your order has been dispatched from our fulfillment center.

• Order Confirmation: Immediate email confirmation upon successful payment
• Processing Time: 1-2 business days for order fulfillment
• Tracking Information: Provided via email once shipped
• Delivery Updates: Real-time tracking through our logistics partners

Delivery Information

Our mattresses are delivered compressed and vacuum-sealed in convenient boxes for easy transport. This innovative packaging allows for:

• Easy maneuvering through doorways, stairs, and tight spaces
• Convenient setup in your desired room
• Reduced environmental impact through efficient packaging
• Protection during transit

Most deliveries are made via standard ground shipping. For larger orders or special circumstances, we may coordinate alternative delivery methods and will contact you directly.

Shipping Locations

We currently ship to all addresses within the continental United States, including:

• Residential addresses
• Business addresses
• P.O. Boxes (for smaller items only)
• Military APO/FPO addresses

Note: We do not currently ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. International shipping is not available at this time.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this number to:

• Monitor your package's progress in real-time
• Receive delivery notifications
• Schedule delivery preferences (when available)
• Contact the carrier directly if needed

Delivery Issues

If you experience any issues with your delivery, such as damaged packages, missing items, or delivery delays, please contact our customer support team immediately. We'll work quickly to resolve any problems and ensure you receive your order in perfect condition.

Holiday and Peak Season Shipping

During peak seasons, holidays, and special promotions, shipping volumes may be higher than usual. While we strive to maintain our standard 2-6 business day delivery window, please allow for potential delays during these periods:

• Black Friday through Cyber Monday
• December holiday season
• Back-to-school season (August-September)
• Spring moving season (March-May)

We'll communicate any expected delays via email and provide updated delivery estimates.

Contact Information for Shipping Questions

For any questions or concerns about your shipment, don't hesitate to contact our customer support team. We're here to help ensure your DreamSphere experience is exceptional from order to delivery.

Policy Updates

We reserve the right to update this shipping policy as needed to reflect changes in our shipping practices, carrier partnerships, or service areas. Any updates will be posted on this page with a revised "Last updated" date.

Thank you for choosing DreamSphere. We're committed to delivering not just exceptional sleep products, but an exceptional customer experience from the moment you order to the moment your new mattress arrives at your door.